We are here for you! If we don't answer your questions below, please don't hesitate to email us at firstname.lastname@example.org, or use can always use the "Contact Us" tab.
NEED HELP SETTING UP YOUR SAUNA?
CAN I REALLY LOSE WEIGHT FROM THIS SAUNA?
Perspiring is part of the complex thermoregulatory process of the body that increases the heart rate, cardiac output, and metabolic rate. The process requires a large amount of energy and reduces excess moisture, salt and subcutaneous fat. Fat becomes water soluble at 110ºF and the body sweats out fats and toxins. The heart receives a workout similar to a 6-mile run in a 20-30 minute FIR sauna session and the body perspires the same amount as a 6-mile run.
WHAT IS THE SHIPPING TIME?
Allow 1-2 business days for processing. Once your order ships, you can expect your package to arrive within 2-5 business days. Please know that our teams are working as quickly–and safely–as possible to fulfill orders.
Please note we can not ship to PO Boxes.
WHAT IS YOUR RETURN POLICY?
You have 30 days from receipt of shipment for a refund. Please visit our Returns Center: Click to visit our Returns Center to begin your return. Please know that the return shipping cost will be deducted from your refund amount. If you send the product back to the address labeled on your original shipping label we will not be able to accept or refund you. To be eligible for a return, your item must be unused and in the same condition that you received it. Refunds will be issued to the original form of payment.
WHAT IF MY ITEM IS FAULTY OR DEFECTIVE?
Please notify us so we can get a replacement to you right away. You have 60 days to notify us and receive a replacement unit free of charge. You can email us at email@example.com or by clicking the "Contact Us" page.
WHAT IS THE WARRANTY ON THE SAUNA?
We offer a free 60 day warranty. We will replace any equipment that stops working as long as the sauna is being used as intended. A 1 year warranty is available for upgrade at checkout for $39
*Warranty's are not refundable*
WHAT IS THE QUALITY OF YOUR SAUNA?
We ensure our sauna is of the highest quality and PVC material. We use top-tier manufacturers for the highest grade products.
IS THE SAUNA FAR OR NEAR INFRARED HEAT?
Our products are Far Infrared Heat.
CAN I CANCEL MY ORDER?
When your order is placed we put it directly into processing and shipping. This is part of our goal to have the quickest shipping times possible. If you would like to cancel, please reach out to us via email (firstname.lastname@example.org) or the "Contact Us" tab and we will do what we can. Thanks for your understanding.
DO YOU OFFER EXPEDITED SHIPPING?
Unfortunately we do not currently have an option for expedited shipping due to the weight and size of the package.
WHAT ARE THE EMF LEVELS OF THE SAUNA?
We have designed and manufactured our saunas to have the lowest EMF levels possible. We can ensure they are as low as ~3mg.
WHERE DO I USE MY SAUNA?
Ensure your sauna is placed on a heat resistant surface when in use. We recommend lying the sauna directly on top of a cotton comforter or blanket. Do NOT use on latex, plastic, waterbed, memory foam, or any inflammatory materials. Caution: ensure you do not place the mat on any synthetic bedding or furniture. Pro tip: set the mood with candles, meditation music, your favorite podcast or tv show. Enjoy your "me time".
WHAT DO I WEAR?
We recommend a barrier between you and the mat. Wear comfortable and breathable clothes. Wear skin-covering clothes and socks. A towel or sheet between you and the mat is a great alternative to wearing clothing.
CAN I CONTROL THE TEMPERATURE?
The sauna comes with a remote that allows you to adjust the temperature. You can adjust the upper body and front body separately to your liking. We recommend slowly increasing the temperature your first few times, enough to make you really sweat.
HOW DO I CLEAN THE BLANKET?
Simply use an anti-bacterial wipe or create your own solution with vinegar, water, and your favorite essential oil.